IT SERVICE MANAGEMENT CONSULTANTS

 

 

 

 
 

Getting Started

TeamUltra can help you choose the right mix of powerful solutions and transform the way your organisation

delivers IT services. TeamUltra can help you design, build, manage and evolve a first-rate IT service operation and

supporting IT infrastructure.
 

We guide you through a well-planned journey charted by a process map, foxPRISM. Our model can help you better

align IT with business goals, design and deploy IT services to support those goals, and enhance service operations to

deliver high-quality service at reduced costs.
 

Assessment

Ideal when you want to understand basic service management concepts, gain a high-level evaluation of your

current service management position in relation to ITSM 'best practices', and begin creating actionable

improvement plans. The assessment pinpoints where you need to enhance your service management capabilities

to meet your unique objectives. It looks across your environment at people, process and technology issues that

affect your service quality.
 

Administration

After the excitement and implementation of the initial project many Service Management applications fail to be

administered and kept operating at optimum performance. TeamUltra provide a monthly maintenance service

that ensures that all latest patches and upgrades are applied and the database maintained to deliver peak

performance. This service can easily be extended to add functionality and improve the overall delivery of service.
 

Incident and problem management: We can help you transform a

traditional help desk into a customer focused service centre based on

industry 'best practices'. You can shorten the resolution time for incidents

and reduce their recurrence by adopting proven management processes.
 

Configuration and change management: TeamUltra can help you reduce

disruptions and downtime that result from unauthorised changes. With this

service, you can formalise the way changes are evaluated, approved and

moved into production with an up-to-date asset and configuration

management database.
 

Service-level planning and management: Our Consultants will work with you to define specific, consistent,

measurable levels of IT service for your business. Together we work to achieve the goal of balancing your

commitment to service levels with the cost of providing them, and the ability to monitor them on an ongoing

basis.
 

Process design and implementation: This customised service helps you design, build, integrate, manage and evolve

your IT processes to meet your specific business and IT needs.