TeamUltra's Consultants have provided Service Management consultancy for every type of company from

multi-nationals to local authorities. We have implemented major systems that cross time zones and countries. At the

other extreme we have implemented a 6 man Help Desk.

Our Projects include

HP Belgrade and Bulgaria

Delivery of HP Service Desk training courses to major telecom companies.

HP Education UK

TeamUltra is working with HP Education on a number of Service Desk and Service Manager projects

covering every aspect from technical to end user training.

Partners in IT (PiIT)

PiIT and TeamUltra formed a strategic alliance in 2007 whereby we provide auxiliary support as and when needed.

Currently engaged on a global roll out of Service Desk.

NHBC

We have just completed a thorough ITIL Service Management review of the current organisation together with

an implementation plan.

Steria

Implementation of ITIL Processes around the HP service Desk product. This included development of a

comprehensive Change process for a large new customer moving from the traditional "help-desk-only" service to a

complete ITIL service management scenario.

Deloitte & Touche

Key member of the Deloitte & Touche team implementing a Service Management solution based on ITIL. Initial

project to improve their ITIL 'compliance' by first replacing an ageing Help Desk tool with HP Service Desk and

subsequently porting existing Lotus Notes based data and procedures onto a single system. Further development

has involved implementation of a comprehensive configuration management database to support the Help Desk

and Change Management applications.

Gateshead Health NHS Foundation Trust

Implementation of a Service Management solution based on ITIL.

Sheffield Teaching Hospitals NHS Foundation Trust

Implementation of a Service Management solution based on ITIL. Merging two existing Help Desk tools into HP

Service Desk.

Glaxo Smith Kline (HP Managed Services)

Porting of an in-house developed Help Desk and Change Management system to HP Service Desk.

Centrica

Re-structuring of the company's Configuration Management data held within HP Service Desk. This included

development of a generic solution for importing data from external sources into the Service Desk database as

Configuration item data.

DHL

An integral part of the DHL team implementing HP Service Desk. Lead technical consultants in a global

implementation that was replacing 90 individual Help Desks. This implementation embraced ITIL best practice and

replaced a wide variety of different service management software products. Our role continued after 'go-live'

advising and implementing on further improvements and efficiencies.

Other Service Management Projects TeamUltra has been involved with include:

CPP, Eduserv, PITO, e2v, Three Valleys, Oxleas, MOD, CTC................