Just1Day

In Just1Day we will examine each of these Capabilities with you and enable you to decide where to invest your time and money in improving your delivery and support of services.

Benefits of Just1Day:

• cuts through the 'waffle' to get to the real issues of how well you are doing, where you can make improvements, the priorities and the necessary actions.
• is a structured one day workshop that is facilitated by experienced Service Management Consultants.
• brings clarity to your Service Management strategy and helps you make decisions based on real understanding.
• provides a shared vision for the way forward and re-energises your team.

How does the Just1Day Workshop work?

The Just1Day workshop is split into 3 distinct phases, designed to quickly and objectively get to the core issues and build action plans:

Discovery

Discovery is a rapid assessment by each attendee of the current status of each of the 12 major elements of your Service Management strategy. Each attendee, without consultation, records their own ‘view’ of the current capabilities, future aspirations and timescales. Typically this will take about an hour.

Consensus

Consensus takes the findings from Discovery to initiate a group discussion around each element. This in turn leads to an agreed position on where you are today, where you want to be and how quickly you want to get there. The output from the Consensus phase produces a prioritised list of activities. Depending on the level of debate this will take an hour or two.

Action Plans

Action Plans form the rest of the day. Armed with what we have learnt from Discovery and Consensus, we are now in a position to take each prioritised element and work with the group to build an Action Plan to address the issues to be resolved, combining your own insight into the business with our Service Management experience and expertise. Each plan will address the issues to be resolved, associated actions, resources, dependencies, owners and timescales.