itSMF Seminar: Service Transition - 07 Sept 2010

Jimmy Brown Centre, Silverstone Circuit, Technology Park, Towcester, NN12 8TN

Is Service Transition the most important part of IT?

Moving IT Services into a live environment has long been fraught with danger and whilst the days of “throwing a new service over the fence” may be long gone (in most companies) there is still a prevailing danger point at Service Transition. Whilst there is case for saying any and all stages in the lifecycle of an IT Service are the most key - there can be a stronger case for that point where that Service begins to work in anger as it moves into a live environment.

This one day seminar gave an insight into how organisations are doing Service Transition successfully and reaping the benefits of this success. The day brought together the 2 sides of the fence to help us all work towards a true Service Lifecycle.

The seminar featured speakers from Co-Operative Financial Services, Steria,
RSA Group and TeamUltra.

Presentation: “Don’t worry - it’ll all be sorted during transition!”

Dave Whapples (ITSM Consultant, TeamUltra)

Synopsis:
Often service transition has to sort out issues that may have been caused by actions during the strategy and design elements of the lifecycle. Lessons from previous transitions may go ignored.

The presentation looked at how transitions could be made smoother by taking actions before and after a service goes live.

Main Takeaway points:

• Decisions made in service strategy and design effect how a service is transitioned
• CSI often does not drive forward lessons learned during transitions and the effects on live service
• Transition is not there to sort out the inefficiencies of other lifecycle elements

Dave Whapples

David Whapples has over 15 years of service management experience in both the public and private sector as a consultant and in operational service improvement roles. He has assisted organisations drive continual service improvement forward and has worked with both traditional operations and development areas in improving how services are transitioned into live.