Forthcoming Events
Knowledge12, Learn - Share - Connect
Date / Time: 13-17 May, 2012
Venue: Hyatt Regency, New Orleans
Knowledge12 New Orleans will be the point of collaboration for thousands of IT professionals representing the world’s most innovative companies and recognizable brands.
CIOs to system administrators, and all roles in between congregate for five days to share proven IT service automation strategies. You will learn how other IT pros achieved significant and real results with the cloud.
At the core of the conference is the ServiceNow technical extravaganza. With more than 120 breakout sessions and labs and keynotes delivered by the people that are defining IT in the cloud era, Knowledge12 is the hub for technology innovation and training..
EasyVista 2012 Bootcamp
Date / Time: 7 March, 2012
Venue: Glazier’ Hall, London Bridge, SE1 9DD
The EasyVista Bootcamp provides an early preview of the new facilities being released in April 2012.
- Enhanced GUI - faster, less clicks, state-of-the-art graphics
- New Project Management module - definition, planning, resourcing
- Enhanced Language support - 6 languages
- Enhanced Codeless configuration - filters, lists, views
- New Service! IT Business Intelligence - interactive dashboards
- Customer Feedback - enhanced Incident and Change Management
We have also included a Customer Request session in the Bootcamp. This enables you to request topics you have a specific interest in and would like to hear more about.
Recent Events
Knowledge11 Europe, the ServiceNow User Conference
Date / Time: 5-8 Dec, 2011
Venue: Frankfurt, Germany
Knowledge11 Europe, the ServiceNow User Conference, is Europe’s premiere IT training and networking event of the year. Four full days of ServiceNow training, the latest innovations in IT, and networking with the community that is defining IT for the cloud era will prepare you to tackle the new year..
itSMF UK 20th Annual Conference and Exhibition
Date / Time: 7-8 November, 2011
Venue: Novotel London West, W6 8DR
The itSMF UK Conference this year was again be held at the centrally located Novotel London West.
itSMF Seminar: ITIL® 2011 Roadshow
Date / Time: 6 Sept, 2011
Venue: Inmarsat Conference Centre, London, EC1Y 1AX
Find out what the ITIL Update means for you - direct from the authoring team!
ITIL 2011 - the first significant update to the Lifecycle Suite since 2007 - is published on 29th July. For service managers who rely heavily on ITIL guidance in their day-to-day work, and for those involved in ITIL education and consultancy, it is essential to understand what has changed and why, and what the revisions mean for the ITIL community.
itSMF Seminar: Using Effective Continual Service Improvement (CSI)
Date / Time: 22 June, 2011
Venue: Royal Marines Museum, Eastney Esplanade, Southsea, PO4 9PX
This seminar will take Continual Service Improvement as its theme and will focus on how to achieve the three key objectives of measuring, reporting and improving existing processes. Specifically, it will look at how to reduce costs and maximise the benefits of your service management implementation using active service improvement and, importantly in these ‘challenging times’, without having to invest more money....
- Learn the practical, real world applications of CSI - and how these can help you and your organisation improve
- Hear from the CSI Special Interest Group - who have authored a highly rated white papers on CSI
- Find out how to save money by removing from service unneeded services and related infrastructure.
itSMF Seminar: Practical Service Strategy
Date / Time: 16 March, 2011
Venue: Newbury Racecourse (The Berkshire Stand), RG14 7NZ
Practical Service Strategy was a one day seminar to help answer the following questions...
- Where do you start?
- How do you create a Service Portfolio which is aligned to true business requirements and IT capabilities?
- How should it be used by IT and the business?
- How do you ensure that it can keep up with dynamic change?
- How can tools help?
- How can you maintain the IT Lifecycle approach?
- Can you introduce a Service Portfolio in isolation?
- Why do you need one at all?
ServiceNow Global User Conference
Date / Time: 15-19 May, 2011
Venue: San Diego
Knowledge11, the ServiceNow global user conference, promised to sharpen and expand your ServiceNow technical skills, help new community members get the most out of their ServiceNow investment, and expose IT leaders to business transformation strategies and best practices.
itSMF Seminar: Service Management in Virtual Environments
Date / Time: 1 December, 2010
Venue: The Manchester Museum, Oxford Road, Manchester, M13 9PL
New technologies such as Virtualisation, Cloud Computing, Grid Computing, Virtualisation, Software as a Service and Platform as a Service are already a reality, yet only a few people in IT service management have started to understand what it means to them and to the future of IT Service Management.
itSMF UK 19th Annual Conference and Exhibition
Date / Time: 8-9 November, 2010
Venue: Novotel London West, W6 8DR
The itSMF UK Conference this year was held at the newly refurbished and centrally located Novotel London West.
ServiceNow EMEA User Conference
Date / Time: 13-15 Sept, 2010
Venue: Hotel Riverbank Park Plaza, London
Based on customer demand and a growing user population in EMEA, the Service‑now.com user conference, Knowledge10, came to London.
itSMF Seminar: Service Transition
Date / Time: 7 September, 2010
Venue: Silverstone Circuit, Towcester, NN12 8TN
Service Transition is not only a vital part of the IT Service Lifecycle but is also a business priority. Any delays, issues or fall back that is due to poor Service Transition can have a real business impact.
Presentation:
“Don’t worry - it’ll all be sorted during transition!”
Dave Whapples (ITSM Consultant, TeamUltra)
Tel: |
01628 638001 |
Email: info@teamultra.net | |
