IT SERVICE MANAGEMENT CONSULTANTS

 

 

 

 
 

TeamUltra is a software consultancy that specialises in designing, developing, implementing and supporting

Service Management and Help Desk applications. Specialists in HP Service Management and Service-now.
 

We Implement

TeamUltra implements Service Management and Help Desk solutions. With many years of experience, for many

different companies, in many different businesses - both private and public sector - we not only understand the

technology, we also understand the 'best' processes and the business drivers.
 

Our Service Management experience includes:

  >  Change Management

  >  Configuration Management

  >  Help Desk and Incident Management

  >  Problem Management

  >  Service Level Management
 

By adopting 'best practice' of Service Management we

expect to improve the Customer experience by:
  >  increasing control of the asset base

  >  making the 'change process' efficient

  >  reducing user downtime

  >  reducing support calls

  >  improving the efficiency of IT and the Business

  >  improving the relationship between IT and the 'Customer'
 

HP Service Manager and AssetCenter

TeamUltra now delivers training and consultancy services on HP's latest Service Management solutions -

Service Manager and AssetCenter. Projects already completed include delivering training courses for HP Education

and an assignment for a leading financial institution.
 

HP Service Desk

TeamUltra's Consultants have been responsible for many of HP's most important implementations including

Deloittes, DHL, National Programme for IT (Health), Steria and Eduserv. Our consultants have also worked with many

local authorities and health authorities.
 

Process Modelling and Design - foxPRISM

TeamUltra is licensed to use Fox IT's foxPRISM Process Modelling tool.
 

"Within a week you can have discussed, debated, defined and documented all the key

Service Management for a major organisation" - Steve Ingall, Managing Director of Fox IT.
 

foxPRISM speeds the development and definition of Service Management processes

thereby reducing implementation timescales and project costs.
 

Based on ITIL 'best practice' processes, foxPRISM provides a customisable framework onto

which organisations can map and build their own process models.
 

Easy to use and understand - Flowcharts and text are combined to illustrate processes and

provide a reference that can be easily accessed, maintained and understood. foxPRISM

is a web-based tool that enables information to be shared across the entire organisation.

It provides a useful induction aid for staff and an invaluable ongoing reference and

training tool.
 

TeamUltra uses Fox IT's foxPRISM modelling tool to speed and document your Service Management and Help Desk

systems. Process workshops will fully define and document each Service Management process within a day. Within

a week you will have a fully documented Service Management system that will simplify the design and development

of the actual application.
 

Ultacomp's Red Box

Red Box is still one of the UK's most popular Help Desk applications.

TeamUltra has more experience of this application than anyone else. If you want help with maintenance or want

to get more from Red Box then you need to talk to the experts!
 

Service-now

Service-now is one of the latest Service Management products to enter the UK market. TeamUltra is one of the few

Consultancies that have the experience of this technology and can provide in-depth experience.
 

Advice on Help Desk applications

We do not sell Help Desk packages!

That means we can offer impartial advice to anyone considering acquiring a service or model. A few days of our

time could easily save you very many days of your own time, and more importantly, making the wrong decision and

ending up with a costly and ineffective system.
 

ITIL Processes

All of our consultancy services are based on industry 'best practice' as recommended by ITIL. This means that we

implement solutions that have been proven to be the most efficient and cost-effective, that also deliver the

highest standard of service to end users and customers.
 

ITIL short circuits the design and development phase of the project thereby saving time, resource and of course

money.
 

ITIL provides the framework around which we design, develop and implement the solutions that meet your stated

requirements.
 

ITIL takes the guessing out of system design and gives you a guarantee of success.