Clients & Projects

TeamUltra's Consultants have provided Service Management consultancy for every type of company from multi-nationals to local authorities. We have implemented major systems that cross time zones and countries. At the other extreme we have implemented a 6 man Help Desk.

Our Projects include:

BT Health

TeamUltra consultants assisted BT Health with setting up a Service Catalogue in ServiceNow to allow staff at various Healthcare Trusts to order IT equipment and services. As well as the ordering of such items, the project also configured ServiceNow to ensure that the relevant authorisations were obtained and that purchasing and delivery procedures were followed.

Deloitte & Touche

Key member of the Deloitte & Touche team implementing a Service Management solution based on ITIL®. Initial project to improve their ITIL 'compliance' by first replacing an ageing Help Desk tool with HP Service Desk and subsequently porting existing Lotus Notes based data and procedures onto a single system. Further development has involved implementation of a comprehensive configuration management database to support the Help Desk and Change Management applications.

DHL

An integral part of the DHL team implementing HP Service Desk. Lead technical consultants in a global implementation that was replacing 90 individual Help Desks. This implementation embraced ITIL best practice and replaced a wide variety of different service management software products. Our role continued after 'go-live' advising and implementing on further improvements and efficiencies.

Juniper Networks

TeamUltra consultants assisted Juniper Networks in setting up a CMDB in ServiceNow. This included gathering the requirements and assisting with ensuring that the data gathered by the ServiceNow Discovery module on physical Configuration Items was fully integrated with logical ones.

OPP

OPP use ServiceNow for Incident and Problem Management as well as for a Service Catalogue that enables OPP staff to request items and services. TeamUltra assisted by training the OPP staff and working with them during the implementation project.

Reed

TeamUltra consultants were part of the team which implemented ServiceNow; this included training, process workshops and configuring the tool as well as continuing to assist them as they develop their solution.

Steria

TeamUltra is working with the National Probation Service and Steria OMNI to migrate from HP Service Desk to HP Service Manager. The first phase of this plan is to implement Change and Request Management in Service Manager and to provide integration with Service Desk to maintain both CMDBs.

TSL

TeamUltra consultants were part of the team which implemented Incident, Problem and Change Management within ServiceNow; this included training, process workshops and configuring the tool as well as continuing to assist them as they develop their solution.

Wellcome Trust

TeamUltra consultants were involved from day one of this project to implement Incident, Problem, Change and Configuration Management together with setting up a Knowledge base. This included the initial training of the system administrators, process workshops, configuring and customising the tool as well as assistance with training users.